Privacy Policy wm996

1 Introduction and Scope of This Policy

This Privacy Policy is issued by wm996 ("we", "platform" or "website") and applies to all individuals who access or use wm996 services through our official website. This policy describes our practices for collecting, processing, using, storing and disclosing users' personal information.

By registering or continuing to use wm996 services, you are deemed to have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any provision herein, please stop using this platform.

This policy may be updated from time to time in line with changes in law, technology or the way we operate. Any material amendments will be communicated to registered users via email or a notice on the website.

2 Personal Information We Collect

During the registration process and ongoing use of the wm996 platform, we may collect the following categories of personal information:

• Identity information: full name, date of birth, MyKad number or valid identification document, nationality.
• Contact information: email address, mobile phone number and, where applicable, residential address.
• Financial information: e-wallet account details (Touch 'n Go eWallet, Boost, ShopeePay), bank account numbers for FPX or DuitNow transactions, and crypto wallet addresses (USDT, BTC, ETH) if used.
• Usage data: gaming activity, transaction history, deposit and withdrawal records, login records and session information.
• Technical data: IP address, device and browser type, operating system, screen resolution and general location data based on IP.
• Communications: live chat conversation content, email correspondence and feedback you share with us.

3 Purpose of Data Collection and Processing

The personal information we collect is used solely for legitimate purposes related to platform operations. Primary purposes include:

• Verifying player identity and fulfilling Know Your Customer (KYC) requirements under the international licensing framework we comply with.
• Processing deposits and withdrawals securely through supported payment methods — minimum deposit RM30 and minimum withdrawal RM50 — with withdrawal processing times between 5 and 30 minutes.
• Managing player accounts, including password recovery, technical support and dispute resolution.
• Ensuring platform security by detecting and preventing fraudulent activity, money laundering or any use that violates our Terms and Conditions.
• Complying with legal obligations, regulations and directions from relevant authorities.
• Sending important operational communications such as transaction confirmations, policy updates and account security alerts.
• Improving the user experience through analysis of aggregated and anonymised platform usage data.

4 Disclosure to Third Parties

wm996 does not sell or rent your personal information to third parties. However, we may share personal data with this limited set of parties in certain circumstances:

• Technical service providers: Cloud infrastructure providers, payment verification systems and game software developers directly involved in delivering our services.
• Competent authorities: Regulatory bodies, law enforcement agencies or courts when we are required by law to disclose such information.
• Identity verification services: Third-party KYC providers that assist us in verifying player identity documents in accordance with international licensing standards.

All third parties we engage are required to comply with data security and confidentiality standards equivalent to or stricter than those we apply ourselves.

5 Data Storage and Retention Period

We retain your personal information for as long as your account is active or as long as necessary to fulfil the purposes stated in this policy. After an account is closed or becomes inactive, certain data may still be retained for an additional period to meet legal obligations, resolve disputes or enforce our agreements.

Financial data and transaction records are retained for the period required by applicable licensing and legal requirements. Once the retention period ends, data is deleted or anonymised securely.

All data is stored on servers protected by physical and digital security controls, including encryption of data at rest, role-based access controls and continuous security monitoring.

6 Information Security

wm996 employs a range of appropriate technical and organisational security measures to protect your personal information from unauthorised access, loss, alteration or unintended disclosure. These measures include but are not limited to:

• Encryption of data in transit using the latest TLS protocols.
• Strict internal access controls — only staff who require the information to carry out their duties are granted access.
• Continuous system monitoring to detect and respond to potential security threats.
• Regular security audits conducted by internal teams and independent providers.
• Two-factor authentication (2FA) is available and encouraged for all player accounts.

7 Cross-Border Data Transfers

As wm996 operates under international licensing with distributed infrastructure, your personal information may be stored or processed outside Malaysia. In such situations, we ensure that any data transfer is carried out with adequate safeguards, including through data transfer agreements that comply with recognised international standards.

We continually work to ensure your personal data receives an equivalent level of protection regardless of where it is processed.

8 Marketing Communications

By registering at wm996 and providing your email address or mobile phone number, you may receive communications from us regarding promotional offers, new bonuses, service updates and information related to your account.

You have the option to stop receiving marketing communications at any time by notifying our support team via 24/7 live chat or email. Unsubscribe requests will be processed within a reasonable time. Please note that unsubscribing from marketing communications will not prevent us from sending important notices related to your account.

9 Links to Other Sites

The wm996 website does not provide links to external websites. All content and navigation is limited to the official wm996 domain. This Privacy Policy applies only to services provided directly by wm996 under its official domain.

10 Minors and Age Restrictions

wm996 services are exclusively for individuals aged 21 years and above. We do not intentionally collect, store or process personal information from individuals below the specified age limit. If we find that personal data has been collected from someone under the age of 21, the account in question will be closed and the data will be deleted immediately.

If you have reason to believe that someone under the age of 21 has registered on our platform, please contact our support team immediately via 24/7 live chat or email [email protected].

11 Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, you may contact the wm996 support team through the following channels:

• Live Chat: Available 24/7 via the wm996 website, in Malay and English.
• Email: [email protected] — we will endeavour to respond within a reasonable time.

We encourage you to contact us directly before making any formal complaint to the authorities, as we always strive to resolve any issue in a way that satisfies all parties.